Alovi & Co Privacy Policy
Your trust is important to us. This Privacy Policy describes how Alovi & Co Private Limited ("Alovi & Co," "we," "our," or "us") collects, uses, and protects your personal information when you use our website, mobile application, or services (collectively, the "Platform"). By interacting with us, you agree to the practices outlined below.
Effective Date: 2ND OCTOBER 2025
1. Introduction
a. Applicability: This Policy applies to all individuals who interact with our Platform and use our services. By accessing the Platform, you consent to the collection and use of your personal data as outlined here.
b. Updates and Changes: We review and revise this Policy periodically. Please revisit this page regularly to stay informed of any changes. It's important that your information with us is accurate—please update us if anything changes.
c. Third-Party Links: Our Platform may link to external sites or services. We are not responsible for how those third parties manage your data. Please review their privacy policies before engaging with them.
2. Information We Collect
- Contact Information: Name, email, address, phone number, and location.
- Identity Details: Username, gender, photos, and identifiers used for your profile.
- Marketing Preferences: Your preferences for communication, survey responses, and feedback.
- Technical Information: IP address, browser data, OS, device info, timestamps, and usage patterns.
- Transaction Details: Service history, partial payment card details, and UPI identifiers.
- Behavioral Data: User actions such as clicks, time spent on Platform, preferences, and browsing paths.
We may also create anonymized, aggregated statistics which do not identify you personally.
3. Methods of Data Collection
a. Direct Engagement: When you register, fill forms, make purchases, communicate with us, or submit feedback.
b. Automated Means: Cookies and tracking tools gather information each time you interact with the Platform.
c. External Sources: We may obtain information from social media platforms, service partners, analytics firms, or public sources.
4. Use of Your Information
- Set up and manage your account.
- Deliver services and support you request.
- Match you with relevant service professionals.
- Process payments and confirm transactions.
- Send important service updates or promotional content (with opt-out options).
- Improve our offerings, features, and user experience.
- Comply with legal requirements and protect our legal interests.
By using our services, you consent to being contacted by us and our partners through email, calls, or messages for service delivery and communication purposes.
5. Cookies
Cookies are used to enhance your experience. These small files help us:
- Remember your preferences and login details.
- Understand how you use our site.
- Optimize content and marketing strategies.
Some third-party tools may also use cookies. We are not responsible for how these external parties use your information.
6. Sharing of Your Information
- Service Providers: Who help deliver services to you.
- Alovi & Co Group Entities: For business and operational needs.
- External Partners: Including analytics firms, ad networks, and hosting providers.
- Legal Authorities: When required to comply with laws or regulations.
We ensure that all partners treat your data with confidentiality and in compliance with applicable laws.
7. Your Rights
a. Access and Correction: You may request access to your data or corrections to inaccurate information by emailing support@aloviandco.com. We will respond within 7 business days.
b. Marketing Preferences: To unsubscribe from promotional content, use the opt-out link in our emails. Processing opt-out requests may take up to 10 business days.
8. Account & Data Deletion
To delete your account and associated personal information, contact us at support@aloviandco.com. We will process your request within 7 working days. Please note, transactional data may be retained in accordance with legal obligations.
9. Data Transfers
Your data may be stored or processed in countries other than your own. By using our Platform, you consent to such transfers, which are conducted in compliance with relevant data protection laws.
10. Data Security
- Encryption
- Call masking
- Password protection
- Physical safeguards
You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately if you suspect unauthorized access.
11. Data Retention
Your personal data is retained for as long as necessary to provide services and meet legal requirements. Aggregated data not linked to your identity may be retained indefinitely for research and analytics.
12. Business Restructuring
In the event of a business transfer, merger, or acquisition, your personal data may be part of the transferred assets.
13. Public Submissions
Any content you post publicly on our Platform (such as comments, images, or reviews) may be visible to others and can be used or shared in ways beyond our control. Post responsibly and ensure compliance with applicable laws.
14. Changes to This Policy
We may update this Policy from time to time. Revised versions will be posted on the Platform. Continued use after such changes indicates your acceptance of the updated terms.
15. Payment Information
We use Razorpay for secure payment processing. Razorpay complies with the PCI-DSS standards and does not store card data on their servers beyond what is necessary to complete your transaction. For more on Razorpay’s policies, visit https://razorpay.com.
16. Grievance Redressal
For questions or concerns regarding your data or this Policy, please contact:
Grievance Officer
Name:
Designation: Chief Executive Officer
Email: