Alovi & Co Pvt. Ltd. – Privacy Policy
Effective Date: 6th April 2026
Alovi & Co Pvt. Ltd. ("Alovi & Co", "we", "our", or "us"), operating under the brand name TrueClean, respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.trueclean.in), operated by Alovi & Co Pvt. Ltd., or submit your details through our platform.
By using our website or submitting your information, you agree to this Privacy Policy.
2. Data Fiduciary
In accordance with the Digital Personal Data Protection Act, 2023, Alovi & Co Pvt. Ltd. is the Data Fiduciary responsible for processing your personal data.
3. Information We Collect
- Name
- Phone number
- Address / location
- Email address (if provided)
- Service requirements or details shared through forms
We do not intentionally collect sensitive personal data.
4. How We Collect Information
- Direct interaction (form submissions, inquiries, calls)
- Basic website usage (such as IP address or browser type for analytics)
We do not use invasive tracking or profiling tools.
5. Purpose of Data Collection
- Contacting you regarding cleaning services
- Understanding your requirements and providing quotations
- Scheduling and delivering services
- Providing customer support and follow-ups
We do not use your data for unrelated, unauthorized, or unlawful purposes.
6. Consent
By submitting your information on our website, you consent to the collection and use of your data as described in this Policy.
You may withdraw your consent at any time (see Section 9).
7. Data Sharing
We do not sell or rent your personal data.
- With our internal team or service staff
- With trusted service partners for service delivery
- When required by law or government authorities
8. Data Retention
We retain your data only as long as necessary to fulfill your service request and comply with legal obligations. After this, your data is securely deleted or anonymized.
9. Your Rights
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent at any time
To exercise your rights, contact us at support@aloviandco.com.
10. Data Security
- Secure storage systems
- Restricted access
- Basic technical safeguards
However, no system is completely secure.
11. Children’s Privacy
Our services are not intended for individuals under 18 years of age.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
14. Grievance Redressal
For any concerns regarding your data, please contact:
Grievance Officer
Name: Vijaylakshmi Subramani
Designation: Chief Executive Officer
Email: admin.trueclean@gmail.com
We aim to respond within 7 working days.
