Terms and Conditions

Welcome to Alovi & Co. These terms and conditions ("Terms") outline the rules and regulations for using the services provided via ………………………………and the Alovi & Co. mobile application (collectively referred to as the "Platform"). These Terms, together with our Privacy Policy and any additional policies or terms we may issue occasionally ("Supplemental Terms"), form a binding agreement between you and Alovi & Co. (operated by Alovi & Co. Private Limited and its affiliates, collectively referred to as "Alovi & Co.", "we", "us", or "our").

By accessing or using our Platform or any service offered through it ("Services"), you accept and agree to be bound by these Terms. If you are accessing the Services on behalf of another individual or entity, you confirm that you have the authority to agree on their behalf. If you do not agree to these Terms, you must refrain from using the Services.

1. Our Services

(a) Alovi & Co. provides a digital platform that connects users with independent professionals offering a range of in-home services ("Service Providers"). Alovi & Co. facilitates scheduling and payment processing for these services, but does not directly provide the services rendered by the Service Providers ("Professional Services").

(b) The responsibility for delivering Professional Services lies solely with the Service Providers. Alovi & Co. is not liable for the performance, conduct, or outcomes of those services. The Service Providers are not employees, agents, or representatives of Alovi & Co., and they cannot act on our behalf.

(c) The Platform is intended for individual, non-commercial use within India. If you access the Services from outside India, you acknowledge that local laws may apply and that you are bound by the version of the Terms that corresponds with your region.

(d) Our services may be provided under different brand names that are owned by or licensed to Alovi & Co. and its affiliates.

(e) You agree to receive communications via SMS, email, or WhatsApp from Alovi & Co. about your bookings, use of the Platform, and promotional content. You can opt out of promotional messages by contacting …………………………………. or adjusting your preferences on the app, but doing so may limit our ability to provide some features of the Services.

(f) For security or verification purposes, we may require you to submit valid identification before or during the provision of Services. Refusal to do so may result in cancellation or denial of access.

2. Account Registration

• (a) To access most Services, you'll need to create an account ("Account") on the Platform. You must be at least 18 years old to register.
• (b) You agree to provide accurate, current, and complete information during registration and to keep your account details updated.
• (c) You are responsible for maintaining the confidentiality and security of your account credentials. Notify us immediately if you suspect unauthorized access or misuse.
• (d) You are responsible for all actions taken through your Account, even if not performed by you personally. Alovi & Co. is not liable for any losses arising from unauthorized use of your account.
• (e) By registering, you agree to receive updates from us about payments, services, offers, and other relevant communications.

3. User-Generated Content

• (a) Users who create accounts may be allowed to post content such as reviews, feedback, suggestions, and other material ("User Content") via the Platform.
• (b) We may request you to review Service Providers, and vice versa. These reviews help us maintain quality and safety standards. Submitting dishonest or misleading reviews is prohibited.
• (c) You grant Alovi & Co. a worldwide, royalty-free, perpetual, and transferable license to use, reproduce, publish, adapt, and display your User Content for purposes such as improving services, marketing, and legal proceedings.
• (d) By submitting User Content, you waive any claims regarding rights of attribution or moral rights associated with it.
• (e) Alovi & Co. reserves the right to remove or restrict access to any User Content deemed inappropriate, unlawful, or in violation of these Terms, at our sole discretion.

4. Use of Your Data

• (a) By using the Platform, you consent to our collection and use of your personal information in accordance with our Privacy Policy.
• (b) Your data may be shared with third-party partners or affiliates to enhance service delivery, analyze trends, and improve user experience. This may also include marketing offers, discounts, or other user benefits.
• (c) We may be legally required to share your data with government authorities or law enforcement, including in the event of criminal or legal investigations. You acknowledge and agree that such disclosures may occur.

5. Booking Process

• (a) Making a Booking: You can use the Platform to request Professional Services at a time convenient to you. We will attempt to match your request with a qualified Service Provider. If no match is found for the chosen slot, we will contact you to reschedule.
• (b) Booking Confirmation: Upon placing a request, we will confirm your booking via the Platform. Once confirmed, payment must be made as instructed.
• (c) Cancellations: Alovi & Co.'s cancellation policy governs any applicable charges for canceled bookings. Refer to the Platform for details.
• (d) Substitutes: If your chosen Service Provider becomes unavailable, we may assign a suitable substitute from our registered professional

6. Pricing, Charges & Payment Terms

(a) Service Fees — Alovi & Co. reserves the right to charge you for any Services or optional add-ons you use on our Platform.

(c) Payment Processing — We may use third-party payment processors who determine their own terms for transactions. Alovi bears no liability for their errors. If a payment fails, refunds or reversals will be handled per the processor's policies.

(d) Cancellations — You may cancel a service before the provider's arrival, but may be charged a cancellation fee as per our policy. Taxes may also apply to such fees.

(e) Subscription Offers — Alovi may offer subscription plans that provide benefits like discounted services. These packages are governed by separate terms, which will be considered part of these Terms.

(f) Gratuity Clarification — We don't include or mandate service tips. Any gratitude extras you provide are your choice and are optional.

7. Expected Customer Behavior

• (a) Discrimination of any kind — including based on age, caste, religion, gender, disability, or sexual orientation — is strictly prohibited.
• (b) You must treat service providers respectfully and refrain from harassing or discriminatory conduct.
• (c) Do not ask providers to perform any dangerous, illegal, or unsafe tasks.
• (d) Ensure a safe, respectful, and clean environment for service providers.

8. Your Commitments

• (a) You assure that all information you share is accurate and up-to-date. Notify us promptly of any changes. We are not responsible for consequences arising from incorrect or misleading data.
• (b) If issues arise due to your breach, you must cooperate fully with Alovi's legal response.
• (c) Regarding any content you post or submit ("User Content"): You confirm you hold all necessary rights to share it. You are responsible for all content under your account. Your content must not violate intellectual property rights, contain harmful code, or infringe upon others' legal rights. It must not be defamatory, illegal, explicit, or destabilizing to public norms.
• (d) You must only use the Platform as allowed by this agreement. This includes refraining from: Copying or misusing platform materials; Introducing malware, viruses, or harmful software; Using bots or scraping data; Reverse engineering the Platform; Framing or mirroring Platform content; Engaging in illegal, fraudulent, or unauthorized activities.
• (e) You must not disrupt or try to access unauthorized areas of our systems or servers.
• (f) You agree not to circumvent the Platform to engage directly with service providers for similar services outside our system. This ensures provider security and preserves the system's integrity.

9. Intellectual Property

• (a) All Platform content and intellectual property belongs to Alovi & Co. or its licensors, and is protected. We grant you a revocable, non-transferable license to use the Platform as authorized.
• (b) Any feedback or suggestions you share can be used by Alovi freely, without royalties or additional consent.
• (c) Nothing in this agreement grants you any rights to Alovi's IP beyond what is explicitly stated.

10. Duration & Termination

• (a) These Terms remain effective until terminated as per the conditions herein.
• (b) Alovi may suspend or terminate your account immediately if you breach the Terms, no longer qualify, or for legal/business reasons. Sometimes a 30-day notice may be given instead.
• (c) You may terminate your participation at any time by sending a written request to ………………………………….
• (d) Upon termination: Your account access will end. Services will be deactivated. Survival clauses (e.g., confidentiality, liability, IP, governing law) continue to apply.

11. Disclaimers and Warranties

(a) No Warranty on Services: All services offered by Alovi&Co are provided on an "as is" and "as available" basis. We make no warranties—express, implied, statutory, or otherwise—including (but not limited to) implied warranties of merchantability, fitness for a specific purpose, non-infringement, or title. We do not promise that our services will meet your expectations or deliver uninterrupted, error-free performance.

(b) No Guarantee Through Advice: Any suggestions, guidance, or information provided by Alovi&Co—whether written or spoken—does not constitute a warranty unless explicitly stated in these Terms.

(c) Accuracy of Pricing and Details: Although we aim to display accurate service details and pricing, occasional errors or discrepancies may occur, for which we disclaim any liability.

(d) Third-Party Service Providers: Alovi&Co functions solely as an intermediary, connecting you with independent service professionals. We are not responsible for the fulfilment, quality, or outcome of the services provided by these third parties. By booking a service via our platform, you enter into a direct agreement with the selected service professional. Alovi&Co shall not be held liable for any failure, misconduct, negligence, or damages caused by these professionals.

(e) Independent Engagements Are at Your Risk: If you choose to engage a service professional outside of the Alovi&Co platform, you do so at your own discretion and risk. Any protection or benefits available under these Terms will not apply.

(f) No Endorsement or Guarantee of Professionals: Alovi&Co does not endorse or guarantee the qualifications, reliability, or suitability of any service professional listed or connected through our platform.

(g) Assumption of Risk: You agree to assume full responsibility for any outcomes resulting from your use of our platform or the services booked through it. Alovi&Co bears no liability for these outcomes.

(h) Complaints Handling: We have in place a system for handling customer complaints, which we manage in a reasonable manner and in compliance with applicable laws. However, this does not amount to a warranty for the performance of any services booked.

(i) Limited Liability: To the extent allowed under law, Alovi&Co and its affiliates disclaim all responsibility for damages or losses arising from: Your use or inability to use the platform or services. Technical issues, transmission failures, or data breaches. Any delay, disruption, or discontinuation of services. The loss or corruption of user data or content.

(j) No Liability for Indirect Damages: Under no circumstances shall Alovi&Co or its team (including directors, employees, agents, partners, or vendors) be liable for indirect, incidental, consequential, punitive, or special damages (including lost profits, loss of goodwill, or business interruption), even if we were made aware of such potential damages.

(k) Cap on Liability: Subject to applicable law, the total liability of Alovi&Co in relation to a booking made through the platform shall be limited to the service commission received by Alovi&Co for that specific transaction. In any case, our total liability shall not exceed INR 10,000 (Indian Rupees Ten Thousand).

(l) Legal Warranties: Nothing in these Terms will override or limit any legal warranties or rights that cannot lawfully be excluded under applicable legislation.

12. Indemnification

You agree to indemnify and hold harmless Alovi&Co, along with its parent company, subsidiaries, affiliates, officers, directors, employees, agents, and representatives, from and against any claims, demands, legal actions, losses, liabilities, damages, or expenses (including reasonable legal fees and costs) that arise out of or relate to:

• your use of or access to our Services or Premium Services,
• your breach of these Terms, or
• any misuse of your account by a third party, with or without your permission.

We reserve the right, at our discretion, to assume exclusive control over the defense of any matter that is otherwise subject to indemnification by you. In such cases, you agree to cooperate fully with us in asserting any available defenses.

13. Governing Law, Jurisdiction & Dispute Resolution

(a) Governing Law & Jurisdiction: These Terms and any disputes or claims arising from them will be governed and interpreted in accordance with the laws of India. Subject to the arbitration clause below, all legal proceedings will fall under the exclusive jurisdiction of the courts located in New Delhi, India.

(b) Arbitration Clause: Any disagreements, conflicts, or disputes related to these Terms will be settled through binding arbitration under the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration will be held in New Delhi, conducted in English, and presided over by a sole arbitrator appointed by Alovi&Co. The proceedings will be confidential and not disclosed to any third party except as legally required or on a strict need-to-know basis. Each party will bear its own legal costs, unless otherwise directed by the arbitrator. The arbitrator's decision will be final and enforceable in any court of competent jurisdiction.

14. Grievance Redressal

If you have any concerns, complaints, or feedback regarding your experience with our Services, you may reach out to our Grievance Redressal Officer using the contact details below:

Name:
Position: Chief Executive Officer
Email:

We are committed to addressing your complaints within the timeframes stipulated by applicable Indian laws and ensuring a fair resolution process.

15. General Terms

(a) Updates to the Terms: Alovi&Co may revise, update, or modify these Terms at any time. Changes will become effective immediately upon being published on our Platform. It is your responsibility to check for updates periodically. Continued use of our Platform will be considered as your acceptance of any revised Terms.

(b) Changes to Services: We may enhance, alter, suspend, or discontinue our Services—either partially or in full—at our discretion, with or without prior notice. Alovi&Co shall not be liable for any impact caused by such modifications or service unavailability.

(c) Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of law, such provision will be removed or limited to the minimum extent necessary. The remaining provisions will continue in full force and effect.

(d) Assignment: You may not transfer, assign, or delegate your rights or responsibilities under these Terms without our prior written consent. We reserve the right to transfer or assign these Terms, in whole or in part, to any of our affiliates, group companies, or any other third party without notice or your consent.

(e) Notices: All formal notices or communications under these Terms (excluding routine inquiries) should be sent via email to …………………………….

(f) No Third-Party Rights: These Terms are for your and our benefit only. No other person or party shall have any rights under or in connection with these Terms.

(g) Force Majeure: Alovi&Co shall not be held liable for any delay or failure to fulfil its obligations under these Terms if such delay or failure is due to events beyond our reasonable control. These events may include, but are not limited to, natural disasters, strikes, war, acts of terrorism, epidemics, government restrictions, or failure of telecommunications or internet services.