Welcome to TrueClean, a brand owned and operated by Alovi & Co Pvt. Ltd. ("we", "our", or "us"). These Terms and Conditions ("Terms") govern your use of our website (www.trueclean.in) and the services offered through it.
By accessing or using our website or booking any services, you agree to be bound by these Terms, along with our Privacy Policy. If you do not agree, please do not use our services.
1. Our Services
(a) TrueClean provides professional home cleaning services directly to customers.
(b) Services are delivered by our trained staff or assigned professionals under our supervision.
(c) We are responsible for service quality, scheduling, and customer support.
(d) Services are intended for personal, non-commercial use within India.
(e) You agree to receive service-related communication via SMS, email, or WhatsApp.
2. Booking & Accounts
- You may book services through our website by providing accurate details.
- You must be at least 18 years old to use our services.
- You are responsible for ensuring the information you provide is correct.
- We may cancel or refuse service if information is incorrect or misleading.
3. Pricing & Payments
- All service prices are displayed at the time of booking.
- Payments may be made online or in cash after service completion.
- Prices may vary depending on service scope, size, or condition.
- All applicable taxes are included unless stated otherwise.
4. Cancellations & Refunds
- You may cancel a booking before service begins.
- Cancellation charges may apply depending on timing.
- Refunds, if applicable, will be processed within a reasonable time.
5. Customer Responsibilities
- Provide safe and accessible working conditions.
- Ensure accurate service requirements are communicated.
- Do not request illegal or unsafe tasks.
- Treat staff respectfully at all times.
6. Use of Data
Your personal data is handled in accordance with our Privacy Policy. We use your information only to deliver services, communicate, and improve user experience.
7. Intellectual Property
All content on this website, including branding, text, and design, is owned by TrueClean and Alovi & Co Pvt. Ltd. and is protected by applicable laws.
8. Limitation of Liability
While we strive to provide high-quality services, we are not liable for indirect or unforeseen damages. Our total liability shall not exceed the amount paid for the service.
9. Termination
We reserve the right to refuse or terminate services if these Terms are violated.
10. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Gujarat, India.
11. Grievance Redressal
For any complaints or concerns:
Company: Alovi & Co Pvt. Ltd.
Brand: TrueClean
Email: support@trueclean.in
12. Updates to Terms
We may update these Terms from time to time. Continued use of our services implies acceptance of the updated Terms.
